Apprentice Medical Receptionist

As a Medical Receptionist Apprentice, you'll be initially responsible for (but not limited to) the following:

Serve patients by greeting and helping them, scheduling appointments, and maintaining medical records. Welcome patients and visitors in person or on the telephone, and answering or referring enquiries. Keep patient appointments on schedule by notifying clinicians of patient’s arrival and informing patients of any service delays. Accurately obtain and record information relating to patient enquiries. Protect patients’ rights by maintaining confidentiality of medical and personal information. Maintain operations by following policies and procedures, reporting any potentially required changes. Contribute to team effort by accomplishing related tasks and duties as needed. To provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries.  Scanning and filing of documents.  Processing of emails. 

Training:

The successful candidates will continue their studies with apprenticeship specialists, RNN Group at their Rotherham campus both remotely and  day release on the 3rd, 6th & 10th month, giving you the training and support you need to become an all-round business administrator.

The Apprenticeship Standard you will be studying is Business Administration Level 3.

Training Outcome:

Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.

Employer Description:
Information about the company Brinsworth and Whiston Medical Centres is a two Partner, Personal Medical Services (PMS) training practice, employing salaried GPs and Physician Associates and have been in existence for over 50 years serving the community of Brinsworth. The doctors and staff of Brinsworth and Whiston Medical Centres are committed to the provision of High Quality Patient Care through: • The delivery of services which are timely, considerate and responsive to the needs of our patient population. • A clear focus on customer service. • Continually monitoring our services with an aim to adapt our range of services in keeping with all developments in healthcare. They offer a wide range of health services, including medical advice, vaccinations, examinations and treatment, prescriptions for medicines, referrals to other health services and social services and more.

Working Hours :
Between 8.00am - 5.30pm. Monday to Friday, up to 37 hours per week. No weekends or bank holidays.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Friendly and approachable,Supportive and dedicated