Customer Service Apprentice

To learn a wide range of Council services being offered by the Customer Service Team. This includes the councils; policies, legislation, processes, IT, web and telephone systems Assist customers with accessing the Council services online, helping them to self-serve wherever possible by promoting available online services, signposting and offering tailored digital assistance for those that need support To serve customers face to face at reception and the welcome desk, over the phone, email or web channels to provide support and guidance across a broad range of services offered by the team To resolve enquiries in a professional, courteous and efficient manner in line with Service Level Agreements and the Council’s Customer Service Standards Work with the Web Team, Communications and the Customer Relations Team provide feedback from resident experience, supporting service improvements and embracing change Gather relevant information and evidence (including verification of official documents) from customers efficiently and accurately to support accurate assessments in line with Service Level Agreements Update databases and records accurately and efficiently To work closely with colleagues across the Council to ensure customers are provided with accurate service information

Training:
Level 2 Cusomer Service Practioner Apprenticeship Standard Maths and English Functional skills if required

Training Outcome:
Successful completion of the apprenticeship will enable the post holder to apply for job opportunities in the private sector or other public sector bodies

Employer Description:
Bedford Borough Council is a unitary authority that provides a wide range of services to the local community.

Working Hours :
Monday - Thursday, 08:45 - 17:15 and Friday, 09:00 - 17:00.

Skills:
Communication skills,IT skills,Customer care skills,Administrative skills,Team working