ADMINISTRATION ASSISTANT APPRENTICE

Duties to include:

To create and maintain learners files Maintain the filing systems, manual and digital To enter data into PICS, to maintain the information to the correct level, to produce reports as required for own and others use following GDPR To create and maintain spreadsheets for own and other staff use Identify and enter Registrations for Standards, Functional Skills tests & EPA . Check results and inform others To provide general administrative support To oversee any work experience learners at Protocol offices To support effective team work and cover reception as required To help meet all the designated KPIs Liaising with internal departments to ensure an excellent level of service is provided Scanning, filing, and archiving paperwork Following company procedures Recording, updating and archiving information Use of office equipment (photocopier, fax machine etc.)

Training:
Business Administrator Level 3 English and maths Functional Skills (if applicable) Minimum of 6 hours off the job training per week at employer premises One day per month training at Protocol Consultancy Services in Birmingham City Centre

Training Outcome:

Full time employment following successful apprenticeship and EPA achievement.

Employer Description:
We are an approved Work-Based Training Provider for the Education and Skills Funding Agency. PCS is part of the Protocol Group of Companies and is a trading name of Transworld Publications Services Ltd. We deliver training across the West Midlands.

Working Hours :
Monday to Friday, 8.00am to 4.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience