Fix Auto Southampton, Apprentice Customer Service Administrator

The role will involve:

Communicating with customers via phone, email or in person Addressing customer needs Offering customer advice Processing customer orders and/or requests Maintaining accurate records of customer interactions Ensuring customer satisfaction Professionally handling customer complaints

Strong communication, problem-solving and organisational skills are essential, as well as the ability to work efficiently in a fast-paced environment while maintaining a positive attitude.

Please consider the following:

Key skills:

Use IT systems Record and document production Decision making Interpersonal skills Communications Quality Planning and organisation Project management

Key knowledge

The organisation Value of their skills Stakeholders Relevant regulation Policies Business fundamentals Processes External environment factors

Key behaviours

Professionalism Personal qualities Managing performance Adaptability Responsibility

Training:
You will be working towards Level 3 standard in Customer Service You will work alongside a mentor and our training partner who will work together to support and guide you through the training programme No college attendance is required as training will take place on site

Training Outcome:
A high-quality apprenticeship, giving apprentices the opportunity to advance, succeed and fulfil all ambitions for a career in the motor industry With such a wide range of skills instilled, the qualified apprentice will be equipped to move to many areas within the motor industry

Employer Description:
Fix Auto Southampton is an esteemed, state-of the-art repair centre situated just off the M27 near Old Netley and the Sholing Train Station. The car body shop is part of Fix Auto UK, a network of more than 110 independently owned, branded franchised bodyshops operating across England, Scotland, Wales and Northern Ireland. The Fix Auto UK network is rated ‘Excellent’ on Trustpilot by thousands of customers. Like all Fix Auto UK vehicle repairers the business holds the prestigious BS10125 accreditation which provides the ultimate confidence that all repairs are carried out to the highest British Standards and as such ensures all car accident repairs, dent removals, dent repairs, bumper repairs, wheel alignment and wheel tracking are repaired or rectified to the highest standards. The team at the car body shop specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches and door dinks caused in supermarket car parks.

Working Hours :
Monday - Friday, 8.00am - 5.00pm (may include some Saturdays). Typical working week of 40 hours includes minimum required study allowance.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical