Administration assistant apprentice

Answer Enquiries:

Respond to customer questions via phone, email, live chat, or in person Provide accurate information about products, services, or policies

Resolve Issues:

Handle customer complaints and find appropriate solutions Escalate complex issues to supervisors or other departments when necessary

Process Orders and Transactions:

Assist customers with placing, tracking, modifying, or cancelling orders Process payments, refunds, or exchanges when required

Maintain Customer Records:

Update customer accounts and keep accurate records of interactions Ensure data entry is timely and error-free

Follow Up:

Follow up on unresolved customer inquiries Ensure customers are satisfied with resolutions and service

Provide Product or Service Support:

Guide customers in using products or services Troubleshoot basic technical or usage issues

Collaborate with Other Teams:

Work with sales, technical, or billing teams to solve customer issues Communicate customer feedback to improve products or services

Meet Performance Goals:

Meet or exceed metrics such as call handling time, customer satisfaction scores, and resolution rates

Stay Updated:

Keep up with product changes, promotions, and policy updates. Attend training sessions as needed

Maintain Professionalism:

Interact with customers in a courteous, empathetic, and helpful manner Represent the company positively in all communications

Training:

Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2.

Training Outcome:

Possible progression opportunities. 

Employer Description:
We manufacture and distribute products based on a Natural Cement based binder which has been in use for over 200 years. Natural Cement’s head office is based in Yorkshire, England. Our special products are used by all sections of the Railway, Civil Engineering, Water, Utilities and Construction industries throughout the UK & worldwide. The products have proven to be environmentally friendly, chemically resistant, easy to use, and time saving. They are especially useful in wet & cold environments. Fast setting with high early strength gain is a standard feature of all products.

Working Hours :
Monday to Thursday 9am - 5pm, Friday 9am - 2pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative