Apprentice Customer Service Assistant within Sandwell Prevention Stores

Sandwell Council supports vulnerable people in the community to live independent lives, by supplying equipment to aid them in their daily routine. Your main duties and responsibilities will be: 

Undertake a range of administrative / IT based duties Answer the telephone & relay accurate messages back to relevant staff as appropriate Effectively communicate with departments, colleagues & visitors from all sources either by phone, email, or via request Carry out auditing of files & keeping up to date with relevant documentation by way of regular filing Prepare correspondence/resources in readiness to attend meetings & take minutes Arrange meetings on behalf of Prevention Stores staff Use ICT equipment and software using an in-house database system to keep accurate records To assist with incoming and outgoing post Receive, check and process invoices for payment To support the team to produce reports Develop customer service skills to contribute to the delivery of our services Be accountable for the quality of your work and take responsibility for maintaining and improving your knowledge and skills To comply with policies of Sandwell MBC including Procurement, Moving & Handling, Health & Safety, Data Protection and Equality and Diversity

Training:
The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor

Training Outcome:
This apprenticeship is a fixed term 12 month contract However the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector

Employer Description:
Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

Working Hours :
Working week You will be required to work alternating shift patterns: Week 1 Monday- Thursday 8am- 4pm Friday 8am- 3.30pm Week 2 Monday- Thursday 9am- 5pm Friday 9.30am- 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Safeguarding,Data Protection,Empathy,Client Confidentiality,Flexible & Reliable,Keyboard skills