Apprentice Care Navigator
To assist patients at reception, making appointments or dealing with queries, ensuring all information is given in an accurate and helpful manner.
Process requests for prescriptions as appropriate.
Liaise with patients and other NHS services, as required.
Ensure that the evening/morning reception staff are made aware of any outstanding issues from the morning /evening surgeries, where applicable.
Process requests for repeat prescriptions in accordance with the practice protocol.
To assist in closing and securing the premises at the end of evening surgery when required. This includes ensuing that: all windows and external doors are locked all computers and printers are turned off all lights are turned off where appropriate the alarm is set the external shutters are down (where applicable).
Sort the trays sent out by the GPs and allocate the items to the appropriate person, in tray or forward to the appropriate Hospital or other provider
Process recalls and other administrative work as appropriate. It is not envisaged that the duties of this post will be confined to the tasks described and on occasion the post holder may be required to carry out additional task within the practice.
Be aware of and adhere to all policies and procedures within the practice.
Training:
Alongside the apprenticeship there will be on site CPR, Fire Training, both face to face alongside safeguarding & multiple online training modules
Training Outcome:
To remain as a main team player.
Employer Description:
Winshill Medical Centre is a 2 GP partner practice, with a diverse population in Burton on Trent. Our team is friendly and supportive and we are looking for the right personality just as much as we are looking for the right skills. Please take the time to review the Job Description for further information about the role
Working Hours :
Monday till Friday
Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience