Business Admin Apprentice

General Administration:

Provide support to the office staff by managing phone calls, emails, and correspondence Greet and assist visitors, directing them to appropriate contacts or resources Maintain a clean, organised reception/office area and ensure all office supplies are stocked

Document and Data Management:

Assist in filing, scanning, and archiving documents as required  Maintain accurate records and databases, ensuring data confidentiality and compliance with company policies Prepare, edit, and distribute reports, meeting minutes, and other documentation as directed Using our inhouse CRM system

Scheduling and Coordination:

Support the scheduling of meetings, appointments, and conferences Coordinate deliveries, mail, and courier services

Communication and Customer Service:

Answer incoming calls and emails professionally, providing information or redirecting enquiries as appropriate Assist in handling customer enquiries, following up as necessary to ensure excellent service Support internal and external communications on behalf of the administrative team Work with the MD on promotion of the business via Social Media platforms such as LinkedIn, Facebook, etc.

Digital Marketing:

Using social media platforms to connect with customers and acquire new ones Use of other digital channels to promote services Create email newsletters to build a client community Drives sales through various channels Use AI to support our digital marketing strategy

Learning and Development:

Participate in training sessions and workshops to enhance skills in office administration and customer service Complete assigned coursework and assessments as part of the apprenticeship programme Seek feedback and take initiative to improve performance and adapt to new responsibilities

Training:

Level 3 Business Administrator apprenticeship standard, including:

Knowledge, Skills & Behaviours End-Point Assessment

Training Outcome:

This apprenticeship offers a pathway to potential permanent employment or advancement within the company upon successful completion of the apprenticeship.

Employer Description:
KLAS are an approachable team based in Eastham Village, Wirral. We established in 2011 by Kate Lonsdale and have clients across various sectors. At KLAS we put our clients first and by knowing what they want to achieve we then help them earn more and keep more. We offer high quality at a low cost.

Working Hours :
Monday - Friday between 9:30am - 4:30pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Administrative skills,Team working