IT Support Technician Apprentice

Work with and support the IT Technician to:

Provide technical support, including troubleshooting hardware and software issues Assist with onboarding new employees by setting up and configuring their workstations, phones, etc. Manage and maintain the company’s IT infrastructure, including servers, networking equipment, electric car charging points, and cloud services Oversee system upgrades, updates, and patches to ensure optimal performance and security Implement and enforce IT security policies, procedures, protocols, and best practices Monitor and respond to security threats and incidents. Inform via email or the intranet about new breaches and techniques used by hackers to reduce the risk of compromising the company’s network and data security Create and maintain IT documentation, including user guides, system manuals, and network diagrams Provide training to employees on IT-related topics and best practices

Training:

Information Communications Technician Apprenticeship Level 3:

The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times This apprenticeship has two routes: The Support Technician role is based around resolving system user queries and faults in a helpdesk environment Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects This ensures that learning and skills are directly applied to the apprentice’s role

Training Outcome:
Springcare is an expanding company with a growing demand for IT support which may lead to career development opportunities for the successful candidate

Employer Description:
Springcare is a family owned group of care homes located in the North West, East Midlands and Central area of the country. The company has grown from 1 care home in 2020 to 31 homes in 2025. We offer a friendly, welcoming and supportive environment and encourage our employees to learn and develop. We have retained the "family feel" throughout our period of growth.

Working Hours :
Monday - Friday, Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills