IT Support Apprentice

Respond to incoming support tickets, calls, or emails to assist users with IT issues and queries. Troubleshoot basic hardware and software problems, including PCs, printers, mobile devices, and applications. Log and document incidents and service requests accurately in the IT service management system. Reset passwords and manage user accounts using tools like Active Directory or Microsoft 365. Escalate unresolved or complex issues to 2nd or 3rd line support teams as needed. Provide clear, step-by-step technical guidance to users in person, via phone, or remotely. Install and configure new user devices, such as desktops, laptops, and phones. Perform routine maintenance checks on equipment and systems to ensure functionality. Support onboarding of new employees by setting up accounts, devices, and access rights. Learn and follow IT policies, procedures, and security protocols to maintain service standards.

Training:
Level 3 Information Communication Technician Apprenticeship. All training will take place at our head office in Doxford Park.

Training Outcome:

After successful completion of the apprenticeship, we would look to move the individual into a permanent 1st line support engineer role within the business.

Employer Description:
Fairstone operates as a full-service, independent wealth management firm, combining expert financial planning, investment management, mortgage advice, and a unique acquisition model to support smaller IFA businesses. With a strong national footprint and tech-enabled approach, they deliver flexible, transparent services while rapidly growing through partnerships and acquisitions.

Working Hours :
9.00am - 5.30pm, Monday to Thursday. 9.00am - 3.00pm, Friday. Subject to change as the business requires.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental