Online Shop Admin Apprentice

Accurately pack and dispatch customer orders in a timely manner.
Respond to customer inquiries, complaints, and support requests via email, social media, or phone, ensuring high levels of customer satisfaction. Monitor and manage stock levels, conduct regular stock checks, and assist in inventory restocking or product listings. Promote the shop and products via live social media platforms, particularly TikTok, through engaging and on-brand content. Assist with basic administrative tasks such as updating product listings, managing order records, and filing returns or claims. Collaborate with other team members to ensure smooth daily operations and consistent brand messaging.

Training:
Business Administrator Apprenticeship - 15 months. This consists of 6 hours a week (off-the-job training). A monthly meeting with your skills coach for two hours. All training will be completed in your place of work.

Training Outcome:

Opportunities for growth within a fast-paced retail/eCommerce business.

Employer Description:
The Ultimate Pool Group organise and promote professional 8-ball pool events featuring the world’s top players. Ultimate Pool represents the fastest growing cue sports organisation in the world and we’re here to help unlock our audience to promote your brand. Ultimate Pool is the official professional body for 8 Ball Pool as recognised by the World Eightball Pool Federation and the English Pool Association. Our weekly television show is broadcast in over 66 countries across the globe and our social media impressions total over 130 million people per month! Our tour events attract 96 professional players, 128 female players and 288 amateur players who are vying to become professionals. We have an app which can be downloaded via Google Play and iOS, which includes exclusive tournaments, magazine shows and a look into what it takes to reach the top of the sport. Several of 8-Ball Pool’s all-time greats compete in Ultimate Pool events, Two-time World Champion and former Mosconi Cup MVP Chris Melling and four-time World Champion and Chinese 8-Ball star Gareth Potts. The professional ranks are a cosmopolitan affair with seven different nationalities featuring in the top 16. As well as looking at improving the status within the top echelons, Ultimate Pool acknowledges that this is a sport waiting to break out and hit the mainstream, with tens of thousands of players in the UK alone playing every week. The Group aims to transform the game from bottom to top, bringing together players under one brand and inspiring more potential cueists to participate. Ultimate Pool. The Big Names. The Big Games

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
IT skills,Attention to detail,Customer care skills,Team working,Creative,Strong organisational skills,Multitasking abilities,Excellent verbal communication,Willingness to learn