Team Leader : Reactive Works

The Vacancy

About the role:

Here at Paradigm, it is all about our customers, and we are seeking an exceptional Team Leader to inspire, motivate and lead our 'Reactive Repairs' team of Technical Co-ordinators to deliver an excellent experience for all our customers.

It's a fast-paced environment, so you'll need to be adaptable and able to make decisions when there are competing priorities.

If you are passionate about customer service, possess a strong work ethic and have experience of managing a high performing team - we can't wait to hear from you!

Your drive and energy for supporting and developing your team; seeking great outcomes for our customers, our technicians and other stakeholders and your unwavering commitment to continuous improvement will see you succeed.

The Role:

People management is key to manage our driven team of 10.

Your remit will be to inspire, motivate and support to get the very best from your team.

You will be great at giving (and receiving) feedback as you will conduct regular reviews with your team members.

You will be responsible for the management of the scheduling function, ensuring maximum works efficiency in the booking of repairs jobs in line with Paradigm's tenant deal and corporate practice.

You will coach your team ensuring they manage and reduce works in progress as well as administer an effective scheduling service to our customers.

To work collaboratively with front line repairs customer services and promote #drivingimprovement and #workingasone with Paradigm's front-line technicians to ensure excellence in the delivery of Paradigms repairs service.

It's fast paced so you will need stamina and resilience with a real focus on quality.

About you:

You will need to have/be:

? Able to lead and manage staff, plan resources, set targets and monitor performance successfully to achieve service objectives
? Intermediate knowledge of Word, Excel and Outlook
? Comfortable and competent to make effective

  • Location: HP10 0DF
  • Salary: 38000 Per Annum £38k p/a + Truly Excellent Benefits
  • Type: Permanent
  • Recruiter: Career Kinetics
  • Posted: 30-May-2022
  • Posted on: