Apprentice Information Technology Technician

JOB PURPOSE

To support the IT Operations teams in all aspects of relevant service delivery. To assist in maintaining a high standard of customer service to the South Devon Health Community. To support the IT Operations teams in the day-to-day running and delivery of services provided by the department.

PRIMARY DUTIES AND AREAS OF RESPONSIBILITY

Ensure appropriate and accurate documentation is recorded relevant to the role. Support and assist the IT Operations teams on a day-to-day basis as workload determines, reacting to changes in priorities as service dictates. Participate in monitoring IT Service Desk requests. Dealing with telephone calls and enquiries efficiently in a polite and professional manner. Prioritise own workload to meet deadlines. Participate in departmental team meetings offering suggestions and recommendations as appropriate to improve the current service. With the support of the line manager, identify own learning requirements and maintain effective skills to carry out the role. Attend review meetings with the line manager and mentor. Assist in monitoring health and safety in the working environment and report any concerns to senior staff. Maintain confidentiality. Always adhere to the Trust’s and department’s policies and procedures. 
Attend college as the programme outlines. 

Training:
Six hours per week of study / training with South Devon College.

Training Outcome:
On successful completion of the apprenticeship, there will be an opportunity to apply internally for other vacancies within the NHS.

Employer Description:
We provide the Single Point of Access to a wide range of NHS services for children, young people and families in Devon & Torbay - these are interesting and meaningful roles.

Working Hours :
Monday to Friday, times to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience