IT Apprentice

Provide a first and single point of contact with Services Desks for all supported businesses Ensuring incoming incidents are logged accurately and that sufficient information is recorded in the relevant incident logging software Ensuring that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA) Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times Provide problem diagnosis, using appropriate support tools and resolution for desktop problems. Assign calls to the correct third-party queues where appropriate Maintain customer service standards by answering all calls promptly, remaining courteous and professional at all times Proactively manage customers' expectations through either the resolution of or the updating on the progress of their outstanding incidents/requests

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:

CHS Networks is a growing organisation that invests in its employees’ development and personal growth meaning you will receive full on-the-job training.

By working hard and demonstrating your ability, drive and commitment throughout your 16-month apprenticeship scheme, upon completion, you will be offered a permanent contract, ensuring you have further opportunities to continue growing within this exciting organisation.

Employer Description:
Welcome to CHS Networks – our philosophy is to use our extensive experience to provide clients with quality services and solutions. Over the years, we’ve tackled many challenges for local businesses which has enabled us to continue to evolve as a forward-thinking company. Our expert team provides professional IT support services in Kent, London, and South East England.

Working Hours :
9am to 5pm, Monday to Friday.

Skills:
Communication skills,IT skills,Customer care skills,Team working,Non judgemental,Patience