Customer Service Apprentice

You will be communicating with branch and department managers to further solidify the relationship between them and IT.

To help the department grow, you will be helping to report on SLA's/KPI's within the department.

Responsibilities:

It will be your responsibility to assign tasks to the team and ensure these tasks are being completed promptly by the team and to a sufficient standard To ensure Helpdesk tickets are titled correctly and assets assigned Good communication skills as you will be communicating via phone/email/in person with other departments and service users Maintain and build good relationships with different departments across the business Being involved in projects and making sure they run efficiently Once Ivanti is in place, you will be reporting on the teams SLAs and KPIs to help improve the service When needed, respond to Service Satisfaction surveys to find any improvements that could be made as a department Ensure tickets are being updated in a timely manner by the team

Training:

Customer Service Practitioner Level 2 Apprenticeship Standard:

The succesful apprentice will be expected to attend an online lesson once a month In addiiton, they will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks

Training Outcome:
There is potentially a permanent position available for the succesful apprentice, on completion of their apprenticeship

Employer Description:
Our purpose is to enable our customers to maintain operations, improve operational efficiencies, reduce total cost of ownership, environmental impact, and improve the safety of personnel.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working