Charity Administration Apprentice

To be responsible for answering the telephone and dealing with enquiries throughout the day  To be responsible for regularly checking and responding to enquiries via email throughout the day To be responsible for regularly checking and responding to enquiries on social media (Facebook and Instagram) throughout the day To process donations of furniture over the telephone on our CRM system, creating paperwork, getting stock labels ready and preparing necessary paperwork and scheduling for the driver To enter new furniture into the stock control area of the CRM system when it arrives To enter donated furniture to the CRM each day To carry out filing, shredding, and photocopying when required Check and maintain stationary levels, placing orders when necessary To cover any other appropriate responsibilities during times of absence

Probationary period applies.

Training:

You will attend day release sessions 1 day per month at Access Training on Team Valley as well as learning on the job.

Training Outcome:

This apprenticeship offers the opportunity for a long-term career with progression opportunities. Their last Administration apprentice was with the organisation for 10 years and became an integral part of the team.

Employer Description:
Foundations began as a small community project to support the Dunston and Teams community affected by financial hardship in the mid 90's. We soon identified the wider need for a community furniture service across the Borough of Gateshead, and our small part time project, quickly grew into a full time charity supporting thousands of people each year. Our dedicated team of volunteers, staff and Trustees are passionate about alleviating the impact of furniture poverty, so that people and families can lead safe, settled and comfortable home lives.

Working Hours :
Monday to Friday 9am to 4:30pm with 30 minutes lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative