Apprentice Business Administrator
To achieve the service levels in accordance with your department’s targets
To take calls and respond to emails of customer queries as per KPI’s set by the department
To order consumables based on customer requirements, doing all necessary checks
Monitor and order stock based on business and customer requirements
Schedule technician service tickets based on SLA, skill sets and area
To reconcile purchase orders and invoices, ensuring correct payments are actioned
To keep all database systems updated and correct, ensuring that customers are charged correctly for services provided
To complete all administrative and lease filing and scanning to Live-drive
To provide administrative support and guidance to XBM staff and customers
To maintain both Vantage and Live-drive databases as directed by the company standard
To be involved in XBM projects as and when requested
To support the Lease team in adding contracts to Vantage and contract checking, ensuring customers are being charged correctly
To assist in the monthly billing process as and when required
To support the Directors and the senior management team in ensuring the company core values are implemented at all times
Training:
You will be completing your Level 3 Business Admin Apprenticeship with Woodspeen Training. All training will be delivered through remote delivery into the workplace.
Training Outcome:
For the right person there is opportunity to progress on to higher level qualifications and secure full-time employment.
Employer Description:
The XBM family of businesses are some of the fastest growing digital technology and managed print companies in the UK, with sales and services teams working from Glasgow, Newcastle, Leeds, Manchester, Birmingham, and London. Our Head office and National Service Centre are in Leeds, West Yorkshire, and our Southern Regional Service Hub is in Aston, Birmingham. Early Growth Led by a management team with over 30 years of experience in business technologies, XBM was incorporated in 2008 and based in Wakefield, West Yorkshire. With growth came the need for more space and the business moved to Morley, on the outskirts of Leeds, West Yorkshire. XBM grew rapidly, first opening a regional office in Newcastle and then, in 2018, expanding to the West Midlands, buying an office and later a service centre in Aston, Birmingham, with help from the Nat West Bank.
Working Hours :
Monday to Friday and shifts will be discussed at interview.
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative