Customer Service Practitioner Apprenticeship

Duties will include:

Serve as the first point of contact for clients via phone and email, handling payroll-related queries, technical issues, and complaints with professionalism and care Maintain accurate and up-to-date client records using internal CRM systems, including payroll details and communication history Collaborate with internal departments (e.g. HR, accounts, sales) to ensure efficient and seamless payroll processing Pass on any complicated problems to the right people and check they get sorted Reply to client messages quickly and make sure they’re happy with the service Help new clients get set up by checking documents and entering information

Training:

Teaching and learning the skills, knowledge and behaviours within Customer Services.

Training Outcome:

This apprenticeship offers a strong foundation in customer service, with the potential to progress into a sales-based role within the business. We’re looking for someone who is committed to long-term growth and development, with opportunities to take on more responsibility and build a lasting career in a supportive and growing company.

Employer Description:
Odyssey is a specialist payroll provider offering tailored solutions to contractors and recruitment agencies across the UK. With expertise in Umbrella, CIS, IR35, and compliance, Odyssey delivers efficient, transparent, and reliable payroll services that ensure clients remain fully compliant while focusing on their core business.

Working Hours :
Mon - Fri 9:30a.m. - 4:30p.m. (30 min break).

Skills:
Communication skills,Customer care skills,Flexible,Initiative,Non judgemental,Organisation skills,Patience,Problem solving skills,Sales Skills,Team working