Customer Service / Resident Experience Apprentice

Turn feedback into action and keep residents happy Resident interaction. Actively listen, engage, and gather insights to shape our services and community events Event delivery. Assist or lead on-site events that bring our community to life and enhance our brand Onsite presentation. Help maintain a clean, safe, and welcoming environment Property checks: Conduct regular inspections to uphold high standards Resident support: Respond quickly and helpfully to questions, reviews, and feedback Experience delivery: Provide moments that exceed resident expectations Apartment support: Help manage and maintain apartments for a seamless living experience Problem-solver: Handle challenges proactively before they escalate Idea generator: Contribute fresh ideas and solutions to improve the resident experience Admin & records: Keep documentation accurate and well-organised Brand representation: Embody our brand values in every interaction Maintenance coordination: Assist with basic maintenance needs and ensure smooth operations Health & safety: Maintain a solid understanding of safety protocols and confidentiality

Ideal Candidate:

Experience in customer service, ideally in the residential or hospitality sector Strong communication and interpersonal skills A team player with a proactive, confident approach Able to work independently and adapt to change Detail-oriented with a focus on continuous improvement Enthusiastic and able to thrive in a fast-paced environment

Training:
Customer Service Specialist Level 3 Apprenticeship Standard

Training Outcome:
There will be opportunities beyond the apprenticeship for the right candidate

Employer Description:
We bring our buildings, homes and green spaces to life through events, brand activations, pop-ups and more - from Red Bank to Collyhurst Village, putting you at the heart of these vibrant new neighbourhoods. Why? Above all else, for experience.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience