IT Apprenticeship

Providing technical support to users via phone, email, and remote tools like ISL Managing user accounts, resetting passwords, and configuring MFA in Microsoft 365 Installing, updating, and troubleshooting software on Windows, macOS, iOS, and Android Monitoring systems using tools like N-Able and NinjaOne and ensuring SLAs are met Setting up and maintaining hardware including networks, VoIP systems, and end-user devices Conducting regular patching and software updates using Intune and Jamf School Supporting LAN, VPN, and broadband setups, and working with devices from Unifi, TP-Link Omada, and Draytek Writing and using PowerShell scripts to automate tasks and support system configurations Documenting tasks and updates in the ticketing system and communicating progress via Teams and 3CX

Training:
Information Communications Technician Level 3 Apprenticeship Standard

Training Outcome:
Possible full-time position with the business

Employer Description:
At Ark Technology, they're more than just an IT provider — they're a values-driven business that empowers schools, charities, and community organisations with technology that makes a difference. Based in Wigan, they offer IT support, cloud services, device management, and security solutions to clients across the North West. With a strong reputation for integrity, technical excellence, and putting people first, Ark Technology is the perfect place to start your journey in IT.

Working Hours :
Monday - Friday, 9.00am - 5.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working