Customer Service Business Administration Apprentice - Financial Services

Open new membership accounts  via online portal Support new members to complete the onboarding process Support  members to access online banking services Manage member enquiries via telephone and email Manual and electronic filing and scanning Processing incoming and outgoing emails and mail Maintain membership records on the case management system General office duties such as collection and delivery of post Providing information about credit union services to potential customers Provide administrative support to the wider teams

Training:
Business Administrator Level 3 Apprenticeship Standard

Training Outcome:
Full time employment

Employer Description:
A not-for-profit financial cooperative, we are owned and controlled by our members - people who live, work, volunteer or study in a WV or DY postcode area. We are proud to be part of the worldwide credit union movement where people join forces to provide fairer financial services in their communities and workplaces.

Working Hours :
Monday - Friday, 9.00am - 4.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Non judgemental,Patience