Level 3 Digital Support Technician Apprentice

Are you ready to kick-start your career with hands-on experience and top-notch training?

Maybe you’re interested in the digital side of business operations, or how IT systems support organisations?

As a Digital Support Technician Apprentice, you’ll play a key role in keeping our finance systems running smoothly while gaining a qualification and hands-on experience with essential tools and technologies. You’ll become a Registered IT Technician (RITTech), an industry recognised standard within the digital space. 

You'll join a small team inside our Finance department who specialise in three business-critical systems: Coupa (procurement), Concur (expenses), and ServiceNow (IT support).

You'll spend around 50–60% of your time learning the Coupa platform in depth, while gradually becoming an all-rounder across the other tools. 

This is a great opportunity if you're curious about how software systems work in the real world and want to start a career in digital operations and support. 

You’ll learn how to: 

Troubleshoot and resolve user issues across multiple platforms    Configure and maintain digital finance systems    Support finance users and create helpful documentation    Understand workflows, updates, and digital system life cycles    Collaborate with finance teams, IT teams, and external vendors    Work with tools that support modern agile and cloud-based systems  

We’ll work closely with your apprenticeship provider to review your progress at regular intervals, providing feedback and guiding your development.

You’ll have a tailored personalised plan that ensures you have appropriate support and training.

Most of your learning will be on the job, with off-the-job training and one-to-one tutoring. 

Training:

Digital Support Technician Level 3 Apprenticeship Standard:

This apprenticeship is perfect for someone who enjoys working with systems and data, likes solving problems, and is keen to learn about the digital technologies that power large businesses We’re not expecting you to know everything from day one or be familiar with any of the systems we work with, but a little bit of IT knowledge goes a long way. You might already be familiar with how software is developed, how systems talk to each other, or have an interest in programming, data, or engineering This role isn’t customer-facing, so you don’t need to be highly extroverted - just focused, curious and eager to learn

Training Outcome:
You'll grow within the team, and providing great performance, be offered a permanent role in an area you've trained in

Employer Description:
National Gas Transmission is the backbone of Britain’s energy system today and will play a leading role in the transition to a clean energy future that works for every home and business. We own and operate the national gas network, delivering energy to where it is needed in every part of the country.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Patience