Support Engineer Apprentice

To provide the necessary knowledge, expertise and drive to deliver professional, high-quality Technical Support across the range of industrial software and hardware products that MAC Solutions provides To help the company to continue to provide the Value-added Technical support that it has been providing to our customers by achieving the highest levels of customer satisfaction To provide high quality, telephone, email and web-based, technical support on a wide range of Industrial Software and Hardware products, following operating procedures and standards Demonstrate and maintain good communication between the customer and team Be predominantly office-based, however occasional travel to customers’ sites in the UK and Ireland may be required

Training:

Apprentices will undertake the Level 6 Digital and Technology solutions professional degree apprenticeship studied at University of Staffordshire. Apprentices will complete launch weeks at our Stoke-on-Trent campus for 1 week per semester. On completion of the programme, apprentices will achieve a BSc (Hons) Digital & Technology Solutions.

Training Outcome:
Senior Support Engineer Consultancy

Employer Description:
M.A.C. Solutions was established back in 1996 and offers career opportunities for team members to work with competitive and comprehensive Industrial IT products and services for manufacturing and infrastructure businesses. Our success has been based on our strong values of customer satisfaction, leadership, knowledge and people & teams. Based in Redditch, our employees are our greatest asset and our success is founded on their knowledge and competence. Consequently, we have a strong culture of employee engagement and personal development and this is backed up by our many awards and accolades. We are a growing company, staffed with bright, energetic people who believe passionately in what they are doing. We look for and hire the best talent in all areas of our business and recruit people who strive to do and be the best, and who really want to make M.A.C. Solutions even more successful than it is today.

Working Hours :
Monday to Friday 8.45am – 5.15pm 1 hour for lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Willingness to learn,Self motivated,Inquisitive personality