Apprenticeship Advice Administration Assistant

The role will include on-the-job training and a college-based qualification. You will be expected to attend college for at least one day per week to support your learning and progress in this role.

Key Responsibilities:

Administrative Support: Provide administrative assistance to the advice team, including filing, scanning, and managing client records
Client Interaction: Assist with client queries, ensuring a high standard of customer service both in person and via phone or email Document Preparation: Help prepare documents, reports, and correspondence related to client cases and advice sessions Data Entry: Input and update client information in the database, ensuring accuracy and confidentiality Appointment Scheduling: Assist with scheduling client appointments, ensuring that the advice team’s calendar is organised and up-to-date Supporting Advice Team: Provide general administrative support to advisers, including maintaining case files, preparing reports, and assisting with follow-up actions Attend College: Commit to attending college at least one day per week as part of the apprenticeship programme to gain relevant qualifications in Business Administration

Training:

Level 3 Business Administrator Apprenticeship Standard:

No weekly release day into college One monthly workshop in college Assessor will visit the workplace every 4-6 weeks All assignments will be set via Aptem (our CRM system)

Training Outcome:

Future prospects:

Opportunities to develop administration skills to maintain an employment role with the potential for progression into an advice and guidance focus role

Employer Description:
We are a dynamic organisation dedicated to supporting community projects, retail initiatives, and national fundraising efforts. Our mission is to create a positive impact through strategic financial management and exceptional customer service. We are always on the lookout for talented individuals who are passionate about bringing their skills to advance our work tackling poverty in all its forms. This is a great opportunity to work for a flexible employer committed to its staff. The St Vincent de Paul Society is accredited IIP at Silver level and is proud to be a Living Wage Employer.

Working Hours :
Monday- Friday 8.00am- 4.00pm/5.00pm. 37.5 hours a week and one day accredited training

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience