Patient Services Assistant Administrator Apprenticeship

Navigating patient requests to appropriate services, using pre-defined procedures Providing a professional service to patients and maintaining a friendly and understanding approach, even at times of provocation and pressure Entering into sometimes challenging dialogue with patients, based on the knowledge, training and procedures provided for the role Recognising where to seek professional direction and where administrative procedures may be applied Active participation, as appropriate for the role, towards achievement of QOF and other enhanced Services Practice goals Working as part of the larger Patient Services team, focused on Reception responsibilities, but with a wider remit when working within smaller centres Working in a busy, at times pressured and rapidly changing environment dealing with the needs of patients, the general public and busy Health Care Professionals Taking responsibility for daily events and being aware of daily priorities Using one’s own initiative to suggest solutions to organisational problems Motivating oneself in “quiet times” to address “housekeeping” issues Making time to learn and do new things

Training:

Business Administrator Level 3 Apprenticeship Standard:

Level 3 Units included in the programme include:

The organisation Business fundamentals Decision making Project management Managing performance

Training Outcome:
A permanent position within the organisation upon completion of the apprenticeship

Employer Description:
The Reception Team look after patients, their appointments, prescriptions and all the stuff that flies around - a massive amount of administration involved in running a busy practice and this includes a backroom team of Administrators to handle the huge influx of correspondence and data each day.

Working Hours :
Monday and Tuesday between 7am and 8pm. Wednesday, Thursday and Friday between 7am and 6pm. Days and shifts are to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience