Customer Service Apprentice - Reception

Within the role of customer service practitioner you will:

Deliver high quality services to the clients of the organisation Your core responsibility will be to provide a high quality service to clients which will be delivered from the workplace, over the phone and digitally Dealing with payments, offering advice, guidance and support, and providing a meet and greet service You may be the first point of contact for many clients. You will also copy ID documents, take payments using a card machine, scan post, use our case management system for saving documents, searching for clients and documents

The description is not exhaustive and may include additional duties. 

Training:

The successful candidate will work towards:

Level 2 Customer Service Practitioner Standard Maths and English Functional Skills level 2 if a Grade 4 or above has not been obtained at GCSE level

Teaching and learning will be in the workplace with your assessor every fortnight and assessment support sessions when needed. 

6 hours off the job training per week is a mandatory component of the programme too. 

Training Outcome:

Progression into the Level 3 Business Administration programme. 

Employer Description:
Mortons is a broad based law firm that is proud of its heritage and confident about the levels of expertise that they have built up over the years. Their solicitors are all specialists within their chosen fields thus ensuring that our clients receive authoritative advice.

Working Hours :
Monday to Friday, 9.00am - 5.00pm (one hour lunch break).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Initiative