Technical Support Engineer Apprentice (Wizard Group)

The apprenticeship role is a very varied role with exposure to all systems and technologies. The apprentice will be seen as a L1 engineer who will be first point of contact for all tickets and then escalating/re-allocating where necessary.

The role will be 50/50 between field engineer work and office-based work. Jobs can vary from onsite installation of pre-configured hardware to onsite troubleshooting devices with a senior engineer over the phone.

The is opportunity for project work working alongside the implementation team, projects can include email migrations, data migrations, office moves, phone system setups or networking infrastructure upgrades.

The apprentice will be responsible for all inbound/outbound goods into the office and management of stock.

Types of tickets can include User on-boarding/off-boarding, laptop/desktop builds and installation, troubleshoot software issues providing remote assistance (printers, MS applications, Configuration of applications).

Your duties and responsibilities in this role will consist of:

Logging tickets as they come in Taking helpdesk calls and dealing with L1 tickets Base setups of desktops/laptops Management of inbound/outbound goods Responsible for stock in the office, making the Head of Field aware of shortages of equipment

Training Outcome:

Opportunity for full-time work with an option for a career path into a specialist area.

Employer Description:
Global MSP, with a 24/7 Helpdesk and NOC. Wizard Group have multiple companies, IT, Cyber, AI and Cloud. The apprenticeship is for IT.

Working Hours :
Monday - Friday 08:30 - 17:30 and every other weekend 1 day working same times from the London office.

Skills:
Attention to detail,Basics of networking,Understanding Hardware,Efficient in Microsoft Office,Punctuality,Good communication skills,Team player