Business Support Apprentice – Chief Executive’s Office (S2501)

Principal Duties

1. To be responsible for providing efficient and effective administrative and/or customer service support to respond to service specific needs including:

Meeting and Greeting high level visitors in a courteous and professional manner Become confident over time in providing basic cover in the absence of fellow staff Postal duties Photocopying and collating documents Taking concise and accurate telephone messages Making telephone calls under direction Inputting data onto computer systems Using IT packages for word processing, spreadsheet and database applications. Servicing meetings Organising and servicing events Dealing with customer requirements in a courteous and professional manner, taking advice from the supervisor when appropriate. Maintaining total confidentiality at all times.

2. To attend training and work to achieve the agreed Apprenticeship training programme.

Secondary Duties

To be familiar with a wide range of IT systems. To ensure the effective use of office equipment and machinery and to make use of such facilities. To undertake word processing and other administrative/customer services work as required. To assist when required in activities to promote and publicise Apprenticeships within the Council. To participate in council programmes of in-service training. To undertake such other duties and responsibilities of an equivalent nature as may be determined by the Head of Service (or nominated representative) in consultation with the apprentice and if she/he wishes with her/his trade union representative.

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

Progression offered to the right candidate.

 

Employer Description:
Rochdale Council builds success and prosperity with our citizens and partners, whilst protecting our vulnerable people.

Working Hours :
37 Hours per week - Monday to Friday. Shifts to be confirmed.

Skills:
Communication skills,Team working,Proud,Pioneering + Open,Committed to gaining Skills,Passionate