Parts Administration

We are currently working with a specialist engineering business based in Maidstone.

Due to ongoing growth, they are currently seeking a Parts Administrator to join their established team on a full-time, permanent basis.

Working closely with the Parts Administration Supervisor, Contracts Service Manager and our Customers, the Parts Administrator will be responsible for dealing with customer queries and enquiries, liaising with engineers and the technical team, and providing daily updates to ensure all critical jobs are completed.



Responsibilities will include:

• Acting as the first line of contact for Customers with their parts/ordering queries, to provide outstanding Customer Service at all times and answer all incoming calls and emails professionally
• Dealing with day-to-day enquiries from Customers, Operations Managers, Engineers, and External Contractors
• Quoting all work as identified by the engineering team or requested by the customer, obtaining costs from suppliers for parts and equipment where needed
• Raising Purchase Orders and ordering parts and equipment
• Provide daily updates to ensure all aging and critical jobs are completed and escalate any progress issues to the Parts Administration Supervisor
• Liaising with customers in regard to the progress of open tasks
• Working together with the Contract Administration team to expedite critical calls
• Provide updates for daily, weekly, and monthly customer open call reports, highlighting any issues to the Parts Administration Supervisor
• Chase supply chain on all open tasks and orders to ensure all jobs are updated in a timely manner, escalating to the Parts Administration Supervisor when required
• Monitor/Chase all Parts orders in Transit and update the system accordingly and in a timely fashion to ensure a speedy return
• Monitor Customer inboxes and ensure incoming emails are actioned within a timely manner
• Ensure complaints/escalations are actioned immediately & communication is provided back to the reporter in a timely fashion
• Liaise with Engineers and Technical Team to resolve any difficult tasks or supply issues
• Develop and maintain productive relationships with customers
• Attend customer meetings on request
• Ensure positive /helpful ethos exists in the team and office.
• Undertake any other duties as requested by the business

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.

If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.

This does not need to be formatted in the same manner.

In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.

Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

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