Customer Service Agent - Underwriter
Location: Southampton (Hybrid working after probation)
Salary: £22,000 - £26,000 per annum DOE
Hours: 37 ½ hours per week - Monday to Friday
Our client is an award-winning fintech.

They are passionate about customer service and proud and humbled that they have an 'Excellent' Trustpilot score of 4.9.

They have won many industry awards, such as the ‘’Consumer Credit Awards’’ award for ‘Best Personal Loan Provider’ in 2017, 2018,2019 and 2021 and the Lending Awards’ ‘Customer Service Excellence – Alternative Lending’ award in 2019.

In addition, they have just won the ‘’Treating Customers Fairly Champion’’ award in the Consumer Credit Awards this year.
As a result of continued and successful growth, our client is now recruiting for a Customer Service professional to work in their Underwriting team.
The roles primary focus is assessing loan applications in the following ways:

Ensuring Assessing any documents received and ensuring they are legitimate and meet policy – so an eye for detail and accuracy is essential.
Reviewing Bank Statements and Open Banking Reports to be able to accurately calculate key income and expenditure figures and be able to perform an analysis of information received.
Occasionally calling customers to discuss the application and request further information/clarification where appropriate.
From time to time an Underwriter may assist our Contact Centre, who we work closely with, therefore a passion for customer service and a good telephone manner are important to this role.

In order to be successful in this role, you need to have:

Previous experience in a customer service or financial services environment
Previous experience where an element of reviewing documents and where eye for detail was required (this doesn’t need to be Underwriting per se)
Strong eye for detail
Good telephone skills
Working effectively in a fast-paced environment, being able to react well to change and have the ability to multitask.
A positive attitude and mindset
Good Time management
Excellent organisation skills

In return for your hard work and commitment, our client offers fantastic benefits, including:

Pension Scheme
Life Cover (4x basic salary
22 days holiday (rising by one day after each completed year of service to up to a total of 25 days per annum)
Discounts across well-known retailers and restaurants

So, if you are looking for an underwriting role, working for a fantastic Company, APPLY TODAY!

  • Location: Southampton, England
  • Salary: £22000 - £26000 per annum + excellent benefits
  • Type: Permanent
  • Recruiter: The Works Staffing Solutions
  • Posted: 30-Aug-2023
  • Posted on: