Booking Administrator (Appointment Setting) Temp to Perm
Booking Administrator (Appointment Setting)
Kings Hill, Kent
£22,000 - £24,000pa + Excellent Benefits
Temp to Perm
Monday to Friday 12pm - 8pm
KHR has partnered with one of the quickest growing businesses in Kent who at present, due to exciting internal changes, have a number of fantastic opportunities available within one of their busiest and most essential departments.
The key role of the Booking Administrator will be to help organise installation appointments with customers ensuring an efficient and friendly customer experience with every call.
This role is being offered on a temporary to permanent basis.
Duties and Responsibilities
- Managing inbound calls and outbound calls with customers, booking installation appointments
- Resolve calls in a calm and professional manner, including answering questions or giving advice where appropriate
- Demonstrate a strong working knowledge of help topics, job scheduling
- Use computer systems to manage customer appointments, record call details, and log tickets
- Effectively manage own workload
- Demonstrate strong customer service when speaking to customers
- Strong administration skills
- Experience working in a similar appointment-setting role
- Ability to work accurately and efficiently
- Strong communication skills (verbal and written)
- Experience working in a fast-paced environment
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.