Customer Success Manager

Job title: Customer Success Manager

Location: Singapore

Who are we recruiting for?

Our client is a vibrant, award-winning SaaS innovator transforming how the maritime operations, from a highly service-led environment into a software one. As they continue to expand across APAC, they are seeking a determined and qualified Customer Success Manager to ensure clients receive top-tier support and value from their solutions.

What will you be doing?

Acting as the motivated and assured main point of contact for a portfolio of clients, delivering proactive support and consultation Driving product adoption and customer engagement through refreshed and improved onboarding strategies Identifying opportunities for account growth and expansion Collaborating cross-functionally to ensure client needs are met with creative and inspired solutions Gathering client feedback and delivering strategic insight to help shape future product enhancements

Are you the ideal candidate?

Experience in the Maritime Industry is a MUST - the role requires someone with stong knowledge of Maritime operations SaaS customer success or onboarding experience is also vital. Strong communication and relationship-building skills Familiarity with CRM tools and customer success platforms Focused on outcomes and customer satisfaction Able to work well independently in a globally distributed team across multiple continents

What’s in it for you?

A chance to work with a unique and high-growth maritime technology scale-up Career development within a successful and international team Performance-based bonus and potential equity options Dynamic, remote-friendly working culture with flexible hours Access to international travel and maritime events

Who are we?

Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.