Treatment Coordinator / Assistant Manager

A new opportunity has become available for a Treatment Coordinator / Assistant Manager to join an established practice located in North London (N16)

Start date – as soon as possible.

This is a progressive role and will go onto a practice management position in the next 6 months.

The position is to work 4 days per week, Monday – Thursday.

Working hours will be 9am – 6pm.

Suitable candidates must have previous experience as a Treatment Coordinator.  

Salary - £35k.

Main purposes of the job:

Create a pleasant patient journey for each patient.Public relations and patient management.Marketing, advertising and recallingAssisting the practice manager, monitoring staff.

Key responsibilities TCO:

To arrange to see new patients away from a surgical environment and discuss their treatment options before the patient sees a dentist to ask questions and gain rapportTo see the patient after the appointment with the dentist and arrange future appointments, take payments and discuss consentTo keep accurate records of all conversations with patientsTo be available to patients who wish to discuss treatmentsTo arrange finance, and be able to calculate, payment options in the best interests of both the Clinic and the patientTo manage a conversion table with the names of the patients that have been seen, and the overall conversion. This should be accurate.The TCO should be able to take calls from the telephone system and discuss options, and book appointments using the computer system.Marketing and advertisingTo post with approval of the Clinic Manager on social media sites, and design adverts alongside the marketing manager.To host open evenings and be available to discuss treatments with current and potential clientsRecallingTo monitor reports and carry out effective recalls for patients at appropriate intervals.To take before and after photographs of clientsTo be able to interview and record interviews with patientsTo ask for testimonialsOversee the appointment book and ensure that the best use is made of the time available.Ensure that receipts are always given and that accurate records are drawn up to show monies received.

Key responsibilities Assistant Manager:

Ensure that patient admin is completed correctly.To assist in reception area when required.Evaluate opportunities for local marketing initiatives by monitoring the source of new patients and comments of existing patients.Ensure that internal marketing standards are maintained.Monitor patient feedback using questionnaires provided at prescribed intervals.Handle patient’s complaints from initial complaint through to resolution. Liaise with other members of the team as necessary.Ensure that patient records are accurate and current.Ensure that the receptionists identify patients who fail a recall and take corrective action.Ensure that patient accounts are settled in accordance with prescribed procedures and time scales Liaise with Practice Manager and carry out assigned tasks.Manage employees; holidays, sickness and employment.Cover staff if needed, reception, nursing.Liaise with Marketing Manager re; website, social platforms.Ensuring Dental Nurses & receptionists are carrying out the correct tasks. All checklists are completed correctly and uploaded to the compliance software.Stock take & OrderingDeal with patient complaints liaise withCarry out monthly practice meetingsHave weekly meetings with ManagerEnsure all staff are up to date with their cpds and other training.