ServiceNow Process Consultant / ITSM Business Analyst - UAE - Arabic Speaker

Location: Dubai or Abu Dhabi, United Arab Emirates
Salary: Competitive tax-free package + relocation support & visa sponsorship
Job Type: Full-time, Permanent

We are hiring an Arabic-speaking ServiceNow Process Consultant / ITSM Business Analyst to join a leading organisation in Dubai or Abu Dhabi. The role involves assessing, designing, and improving ITSM processes to align with best practices and business goals. This position is open to candidates worldwide, with visa sponsorship and relocation support available.

Responsibilities Analyse and assess existing ITSM processes, identifying areas for improvementConduct gap assessments against ITIL4 best practices and ServiceNow out-of-the-box processesDevelop and implement process improvement roadmaps aligned with business prioritiesLead stakeholder workshops to gather and define requirements for ServiceNow solutionsDocument end-to-end ITSM processes, workflows, and supporting materialsSupport testing, validation, and adoption of new processesConduct audits and ensure compliance with ITSM frameworksStay updated on ServiceNow developments and industry trends Requirements Fluent Arabic speakerProven experience as a ServiceNow Process Consultant or ITSM Business AnalystStrong knowledge of ITIL4 and ServiceNow ITSM modulesExperience in process assessment, gap analysis, and workflow optimisationAbility to lead workshops and translate business needs into technical solutionsWilling to relocate to Dubai or Abu Dhabi (relocation package and visa sponsorship provided) What’s on Offer Tax-free salary with benefitsVisa sponsorship and relocation supportOpportunity to work on high-profile ServiceNow projectsCareer development in a growing technology market

Apply now by submitting your CV.