Apprentice Administration Assistant

The apprentice will provide essential support to our administration team. 

The administration team is responsible for ensuring that patients are called to the surgery at the correct time for annual screenings, vaccinations, and health checks, as well as identifying patients who can assist with research and medical student teaching. 

This entails performing searches on our clinical system to identify these patients and inviting them to their appointments using various methods, including SMS, letters, and telephone calls.

Full supervision and training will be provided; however, the applicant must be I.T. literate, have decent Excel skills, and be comfortable interacting with members of the public. 

The applicant must be comfortable contacting patients by telephone.
They should also be comfortable working in a busy environment.

Training Outcome:

Potential employment at the end of the apprenticeship.

Employer Description:
The Drayton Medical Practice is a dispensing, urban/rural medical practice situated to the north of the city of Norwich. The practice area includes the residential suburbs of Norwich and extends into the outlying villages. To cover this area, there are three fully equipped surgeries: Drayton, Horsford and Horsham St Faiths. Nine doctors and a full complement of the primary care team provide care for approximately 19,200 patients registered with the practice.

Working Hours :
Monday 09:00-17:00 Tuesday 09:00-17:00 Wednesday 09:00-17:00 Thursday 09:00-17:00 Friday 09:00-17:00 (30 minutes lunch each day)

Skills:
Communication skills,IT skills,Attention to detail,Analytical skills,Logical,Team working,Non judgemental,Patience