Customer Service Apprenticeship

Respond to customer enquiries via phone and email, providing order updates and tracking information. Welcome and assist visitors in a professional and friendly manner. Accurately input and process customer orders using internal systems. Assist with general administrative duties across the sales office. Collaborate with team members and departments to support customer service and operational goals

Training:

Training will be provided by the Heart of Yorkshire Education Group and will be delivered in the workplace.

Training Outcome:

Opportunity to become a permanent member of staff.

Employer Description:
Dural (UK) Ltd is a fast-growing subsidiary of the Dural GMBH Group, offering cutting-edge profile solutions for a wide variety of flooring applications. Our products serve industries ranging from residential construction to commercial design, supporting installations of tiles, natural stone, parquet, laminate, fitted carpets, and designer coverings. We are committed to delivering quality, innovation, and exceptional customer service.

Working Hours :
Full time. 9.00am - 5.00pm, Monday to Friday.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills