Customer/Patient Service Apprentice

Dealing with Patients & Staff:

Processing patient registrations – when required Observing patient confidentiality Prioritising problems to ensure staff are able to maintain continuity of work Responsibility for allocating unallocated tasks and to liaise with PM /BM if unsure of the correct destination  

Administration

Processing incoming and outgoing mail electronically Scanning of documents as required Workflow processing Assisting opening post and distributing to relevant staff members Sorting of medical records Filing and retrieving records Photocopying Assisting with recall processes Data entry IT problem solving - backup to IT Lead Gas meter readings as necessary Organise recycling of toners & drums

Housekeeping:

Stocking and tidying waiting room, upstairs areas & own work area Observing practice Health and Safety policies Reporting issues upwards to management

Skills required:

Ability to follow instructions Ability to handle queries efficiently with diplomacy and tact Ability to be flexible and adaptable in your approach to your work Ability to work under pressure in a constantly changing environment Accurate and thorough approach to all tasks Attention to personal detail and presentation Ability to make decisions within defined procedures

Training Outcome:
Adminstration Assistant  Care Navigator  Workflow Administrator

Employer Description:
Busy Medical Practice in central Chichester

Working Hours :
Monday - Friday, including one day at college.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working