Business Administration Bookselling Apprentice

Tasks and responsibilities (some tasks may only be carried out occasionally and some may be introduced later in the apprenticeship)

Administration: 

Adding book orders that have come in from institutions and individuals to our database.

Sourcing and placing these orders with individual suppliers/publishers.

Collating and paying statements provided by our suppliers.

Collating expense costs.

Chasing amounts owed from institutions.

Stock work:

Taking in, unpacking and checking off deliveries of book stock.

Entering titles onto our database.

Invoicing titles that have been ordered by institutions.

Packing for delivery, titles that have been ordered by individual customers and institutions.

Stock checking quantities of titles held.

Organising the return of surplus conference stock publishers.

Marketing:

Making changes and adding titles to our website.

Working with authors/publishers and others to market their books.

Adding posts to social media platforms to promote particular titles.

Adding customers to our mailing list and compiling marketing emails to send.

Answering customer enquiries via phone and email and updating customers regarding their orders.

Conferences:

Attend conferences with our events team. This may involve overnight stays close to the event venue which could be anywhere in the country.

Taking boxes of stock into conference venues to set up on our stalls.

Customer facing work on bookstalls, including taking payments from event delegates for items purchased.

Training:

You will complete the Level 3 Business Admin Standard at the Filton Campus of SGS College. Throughout the course you will be working on your portfolio and new learning in the workplace. As well as managing a project to improve a process in your work environment. This will prepare you for your EPA by allowing you to document your skills, experiences, and achievements, creating a showcase of your professional development and knowledge in real-world scenarios.

Training Outcome:

To grow with the company and to become a permanent part of our team.

Employer Description:
We sell books and equipment to a number of defined groups including NHS Trusts and other healthcare and educational organisations, students on various courses and psychological therapists working in the mental health professions. We sell books online and also from bookstalls at conferences and other events around the country.

Working Hours :
Monday to Friday with occasional weekends to work at conferences. Exact hours have to be agreed between the apprentice and their manager.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness