Business Administration Apprentice

What you’ll be doing:

Answering phone calls with a friendly and professional manner. Speaking with carers and clients, helping to keep things running smoothly. Maintaining accurate records and entering data with great attention to detail. Assisting with photocopying, filing, and other essential admin tasks. Preparing electronic care rotas. Maintaining stationary cupboard, ordering stationery, PPE and staff uniforms. Updating training matrix and auditing of electronic records. Contributing your ideas — yes, we want to hear them!

Training:

You will attend our Digbeth Campus on Wednesdays, 9.00am - 5.00pm.

Additionally you will be:

Training on Access Care Planning – training in house. Data Protection/Cyber attack training – in house.

Training Outcome:
Senior Care Coordinator / Team Leader Oversees a team of coordinators or carers. Leads on complex scheduling and crisis management. Supports recruitment, onboarding, and training of new staff. Deputy Manager / Assistant Manager Assists the Registered Manager with overall service delivery and compliance. Leads audits, supervisions, quality assurance, and safeguarding processes. May manage office staff and care teams across wider areas.

Employer Description:
We are a friendly and professional domiciliary care agency providing high-quality home care services across the Solihull area. Our mission is to support people to live independently and with dignity in their own homes by offering personal care, companionship, help with daily tasks, and much more. As a trusted local care provider regulated by the Care Quality Commission (CQC), we take pride in delivering compassionate, person-centred support to elderly individuals, those with disabilities, and people living with long-term health conditions. Joining us as an apprentice means becoming part of a supportive and committed team that values learning, growth, and making a real difference in people’s lives. You’ll gain hands-on experience in the care sector while working towards a nationally recognised qualification and building a meaningful career in health and social care.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience