Digital Support Technician Apprentice

In addition, the successful candidate will be expected to:

Be the voice of the customer Answer incoming calls and resolve or escalate the clients queries Respond to Live chat, resolving or escalating the clients queries Responding to emails, resolving or escalating the clients queries Be the advocate for the client, ensure all of their tickets are answered to a satisfactory level every time Ensure their tickets escalated are resolved in a timely manner Gather feedback from the customers, study other customer success programs and analyse customer data to identify the best practices Know the company’s products inside and out Educate customers on the flexibility and capabilities of the software so customers are encouraged to continue using the services 

Training:

Digital Support Technician Level 3 Apprenticeship Standard:  

The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions. 

You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place virtually in on line classrooms.

You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body. 

This is a Level 3 qualification. 

Knowledge modules will include: 

Digital Technologies  Data Management and Information Systems  Security  Applications Technicians (or) Service Technicians

Training Outcome:

Opportunity to progress further within an established tech company.

Employer Description:
We are a bunch of techy payment experts keen on making the lives of letting agents, landlords and tenants easier at every step of the rent collection process. As such, we  develop digital software and provide all the necessary support that goes with that.  Our senior management team have a wealth of experience within the financial, banking and payments environment including card payments (Acquiring and Issuing) and Payment Service Provider sectors.   Our digital team has built platforms that now process over a billion pounds a year, for large corporations in the Insurance, Housing Associations and Utility space. We now want to share our experience and expertise in this heavily regulated environment, to the lettings market. To free up Letting Agents time and make everyone's life a lot more efficient, easier and simpler. 

Working Hours :
Monday - Friday, shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Number skills