Apprentice Administration Assistant / Receptionist

Reception duties to include meeting patients, visitors and staff and dealing with face to face/telephone enquiries. Maintain healthcare records including computerised systems and databases. To receive and make internal & external telephone calls from staff, service users/patients, members of the public and external agencies ensuring that messages received are appropriately signposted and actioned. Preparation of clinics, i.e. ensuring up to date records are available. Type up correspondence as required (letters, memos and reports etc). Co-ordinating healthcare appointments for patients. To implement and maintain adequate filing and follow up systems. Transfer of individual and bulk files for archiving between locations. Filing and photocopying, scan and attaching documents. Input clinical data and maintain. Identify health and safety practices that are appropriate to self and others. To participate in appropriate training courses and updates in accordance with mandatory requirements and undertake a personal development plan. To be flexible in the role and to cover other areas to support the demands of the service. To undertake any other duties that would be a reasonable expectation of the role. 

Training:

The successful candidate will complete a Business Administration Level 3 Apprenticeship standard:

Level 3 Business Administration Standard Functional Skill Level 2 in Maths Functional Skill Level 2 in English Knowledge-based off the job training will take place during the 18 months of the Apprenticeship both remotely and face to face.

Training Outcome:

You will develop skills and knowledge throughout the apprenticeship. There are employment opportunities to apply for after the apprenticeship to progress with this employer. This employer is committed to training employees in higher level qualifications.

Employer Description:
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons. We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health. We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity. The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team. The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience