Business Administration Apprentice

To maintain all Customer records and documentation. To maintain online customer records accurately. To help with production and collation of reports for Head of Customer Relations. To provide support and assist where possible in answering and resolving day to day customer queries, including opening the post, answering the telephone and responding to emails. Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line. To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour. Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time.

Training:

Working towards completing Level 3 Business Administration Apprenticeship Standard. Work based learning with attendance at Hertford Regional college once per month for workshop sessions with Assessor.

Training Outcome:

There will be opportunities for progression and a permanent position subject to performance.

Employer Description:
As a Catholic school, we provide a distinctive education for all our pupils. Our school is a love filled learning environment where, as a Catholic community, we celebrate the successes of our children in all areas of school life through our distinctive curriculum. We aim for all children reach their full potential. We recognise the uniqueness of each and every child and strive to provide opportunities for children to fully develop their unique skills and talents in aspects such as music, sports or the arts. It is our vocation and mission to ensure that all the pupils at St John Fisher get the very best that we can offer them during their time at our school.

Working Hours :
Monday - 08.30 to 17.00 Tuesday - 08.30 to 17.00 Wednesday - 08.30 to 17.00 Thursday - 08.30 to 17.00 Friday - 08.30 to 16.30

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Adaptability