IT Technician Apprentice

At Saints Peter and Paul, we focus on being respectful, aspirational, and compassionate. Every member of staff plays a key role in promoting these values and the school is proud of its open, collaborative, supportive and forward-thinking culture. 

The apprentice will support the installation, maintenance, availability, and security of the network, including its hardware and software. You will maintain systems as directed by the Network Manager, including but not limited to the IT Helpdesk ticketing system. 

Supporting the faculties in their use of ICT to enhance teaching and learning and understanding how new technologies can deliver a better experience for students in the classroom, will also be integral to this role. 

Duties include:  

Assist in the installation, maintenance, availability and security of the school’s network, hardware, and software Monitor and respond to tickets which are logged via the helpdesk Prioritising and resolving issues in a supportive and efficient manner and escalating only more complex tickets to the Network Manager Ensuring classroom IT, AV equipment and software is maintained and ready to be used, taking into account the requirements of teaching staff Maintenance of device, including organising termly checks on trolleys and IT suites to ensure they fully function for students to use Supporting the smooth running of all school systems ensuring that all critical systems are working and if there is an issue with them it is resolved quickly and efficiently Monitoring the schools e-safety/filtering software, including checking and adding/removing websites from relevant staff/student filters Maintaining new and existing accounts are working within the school’s local network through Active Directory, Group Policy, and Office 365/Azure Supporting Students and Staff with access to school communication systems such as Class Charts To support school staff in in improving their knowledge of IT systems which will help their knowledge and use of IT within the school, including Cloud services such as Office 365 To participate in training and other learning activities and performance development as required Support faculties to utilise the IT they have available in their classrooms and help them to identify how new technologies could improve the experience for staff and students 

Health and Safety:

Ensure maintenance of specialist equipment, check for quality and safety, and undertake repairs if suitable, as required, arranging other repairs or modifications to be carried out Undertake Health and Safety in the workplace training

Other:

Undertake personal development through training and other learning activities Attend and participate in meetings as required Be aware of and comply with policies relating to child protection, health and safety, security, confidentiality and data protection, reporting concerns as appropriate Be aware of and support difference to help ensure everyone else has equal access to the facilities and feels valued, respecting their social, cultural, linguistic, religious, and ethnic background

Training:
Information Communication Technician - Support Technician Fortnightly attendance at Riverside College, Widnes

Training Outcome:

The successful apprentice may be able to apply for internal opportunities if these arise. 

Employer Description:
Saints Peter and Paul Catholic High School in Widnes (or ‘P and P’ as it’s known locally) is one of the highest attaining secondary schools in the borough of Halton. A popular choice of high school for families across Widnes, Runcorn, and the surrounding areas of Liverpool and Warrington, we are committed to delivering our vision of creating an inclusive community of excellence and opportunity. In July 2022, we were delighted to be once again awarded ‘Good’ status by Ofsted. During this inspection, we received exceptional praise over the quality of teaching in our school, the pastoral support we provide to our children, and our ambitious subject curriculum.

Working Hours :
This is a full-time role, including school holidays. The Apprentice will work Monday to Friday, 08:00 to 16:00 each day, with weekly attendance in college.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Reliable and trustworthy,Proactive approach,Adaptable,Discreet, patient and calm,Willing to learn,Good time management