IT Apprenticeship

Handling first-line IT support tickets related to hardware, software, Microsoft 365, and cloud platforms Collaborating with second-line support on complex troubleshooting and issue resolution Diagnosing and resolving basic network connectivity issues, escalating where needed Assisting with the setup, configuration, and maintenance of laptops, desktops, and other IT equipment Participating in security training and supporting the enforcement of internal IT security policies Communicating clearly with team members and end users to ensure effective support and issue tracking

Training:
Information Communications Technician Level 3 Apprenticeship Standard

Training Outcome:
Possible fulltime positon within the business and progression onto a Level 4 programme

Employer Description:
As a not-for-profit public policy research organisation, RAND Europe helps improve decision-making through research and analysis. From healthcare to security and technology, their work informs change around the world. By joining their organisation, you'll not only gain valuable hands-on experience in IT, but also contribute to work that has a lasting social impact.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working