Apprentice Patient Services Administrator

Managing patient requests in person, on the telephone, in writing or via online communication Booking, amending, rescheduling, and cancelling patient            appointments Processing prescription request and dealing with any queries Action patient care follow- up arrangements as per clinicians’ instructions including dealing with urgent referrals Assisting with the generic email account for the practice and ensuring information is shared with the correct staff members Advising patients of chargeable services and processing payments Providing patients with information about the Practice Services General housekeeping of reception and waiting areas Arranging transport and home visits Managing medical records, recording patient contacts, undertaking clinical coding Scanning and attaching correspondence received electronically and in hard copy to patient records Maintaining and updating the practice patient database Ensuring confidentiality and data protection is always observed

Training:

All mandatory in house training will be via local systems, there will be IT training, Clinical Systems Training. 

Business Administration Level 3 Apprenticeship with Clinical Coding.

Training Outcome:

To continue at the practice and grow.

Employer Description:
Woodstock Surgery is a long established, traditional, semi-rural practice with a list size of over 9800. We are based in the Cotswold town of Woodstock, famed for Blenheim Palace, and covering over 30 other villages. We have 5 GP Partners and 1 Salaried GP who are supported by a team of clinical and non-clinical staff members. There is a vacancy for an Apprentice Patient Services Administrator, this is an excellent opportunity to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering excellent care and support to patients.

Working Hours :
Monday to Friday, 9.00am to 5.00pm, subject to change.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience