Operations Digital Support Technician Apprentice

This is a great opportunity to experience a variety of digital aspects within many business settings - you’ll be getting involved in all sorts of tasks such as:

Responding to ICT incidents, problems and service requests Taking calls, logging ICT support requests and providing resolutions Carrying out day-to-day maintenance of our core systems Developing appropriate guidance notes and user manuals Assisting with digital and Business Systems Development projects Attending meetings and collaborating with colleagues across the organisation Assisting with providing a customer focused digital service to all users Assisting with day-to-day work of the ICT and Business Systems Development teams

You’ll also be receiving and processing information about these tasks, speaking to colleagues directly in-person or on the telephone and, using information systems while respecting and maintaining colleague confidentiality at all times.

You’re going to get an incredible all-round digital experience in this team, and they will have your back every step of the way.

Training:

You will complete a Level 3 Digital Support Technician Apprenticeship standard which includes an end point assessment.

Training schedule has yet to be agreed. Details will be made available at a later date.

Training Outcome:

Once qualified we have a range of opportunities within the ICT team that you can progress your future career. 

Employer Description:
Beyond Housing provides 15,000 homes and a wide range of services to over 30,000 customers. We’re one of the largest housing organisations in the North-East and we’re ambitious about achieving our purpose of helping our customers and communities to succeed and thrive. We recognise that our role in our communities, whether that’s through creating work, training and learning opportunities, help people reach their potential, investing in our communities where they need it most.

Working Hours :
Monday - Friday, 8.30am - 4.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Creative,Initiative