ICT Apprentice

Provide effective professional IT support for Timpson group colleagues when requesting IT help Maintain call logging processes to support efficient IT support response Respond to queries and call outs in a timely manner and keep colleagues up to date with progress Establish good working relationships with users both internal and external contacts Troubleshoot network/desktop problems effectively through diagnosing and solving hardware and software faults Provide support documentation including procedural documentation as required Ability to prioritise and manage workloads You may on occasion be expected to provide cover for other members of the IT team and therefore must be flexible in both your hours of work and responsibilities Any other general duties within the IT support to support the tea

Training:

Information Communications Technician Level 3.

Training Outcome:

The successful candidate may be offered full-time employment.

Employer Description:
Timpson is a name you can trust. Choose from our huge range of products and services, then either pop into your local store or place an order online. There is always more than meets the eye with Timpson. One of the secrets of our success as the UK's leading retail service provider is our ability to develop new ideas and diversify. This isn't just shown in the number of services that we offer but also in the different companies that form part of the extended Timpson family. Timpson, Timpson Locksmiths, Max Spielmann, Snappy Snaps, Tesco Photo, Johnson's Dry Cleaners and Jeeve.

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working