IT Service Desk Apprentice (Amari Metals Limited)

Provide excellent technical support and customer service to our user base Ensure efficient and timely resolution of incidents and service requests, aiming for a high first-time fix rate Provide technical support to MS Windows based environment, Networking and ERP solutions Configure and provision software and hardware (laptops, iPads, tablets, ePods) Proactive maintenance and health checks of our systems Perform asset management, stock control and support with equipment decommission Support projects as technical resource

Training Outcome:

Upon successful completion of the apprenticeship and meeting the expected standards for the role, you will be offered a full-time position as an IT Service Desk Analyst.

Employer Description:
Amari Metals is in the business of metal stockholding and added-value services. Our brands supply a diverse customer base ranging from small businesses to government agencies and FTSE100 companies. Key markets include aerospace and defence, precision engineering, power generation and nuclear. Our business innovation and technology services function are pivotal to the success of many of the UK's top independent multi-metal stockholders and leading engineering companies. With a nationwide presence, we support over 50 locations and serve more than 1,700 customers. These businesses rely on our support and expertise to maintain their competitive edge and deliver specialised services to their clients. Our teams of technology professionals work together to design, implement, and manage hardware and software solutions in addition to providing a host of services designed to empower, educate and support our userbase.

Working Hours :
Monday to Friday 08:30- 17:00

Skills:
Communication skills,Problem solving skills,Presentation skills,Analytical skills,Team working,Technology enthusiast,Experience of setting up PC,Interpersonal skills,IT literate,Microsoft Excel,Work and Outlook,Positive can do attitude,Flexible,Conscientious attitude to work