Apprentice Receptionist

Manage Outpatients and Virtual clinic reception desks for the department and deliver an excellent patient experience by meeting and greeting stakeholders in a friendly and professional manner. Ensure visitors and patients are directed to the appropriate waiting area, as required, keeping parents/ carers/ patients regularly informed of any delay. To identify patients that may require transport, interpreters or any other special needs and escalate to Band 3 Reception staff to take action, in accordance with Trust guidelines. Managing the flow of patients, and their carers, through the reception area, identifying those who may require assistance or to be highlighted as a priority to the clinical staff.  Maintaining contact with patients waiting either in person or online. Maintaining regular communication with the clinicians throughout the day, and making sure they are aware of any patient who has been waiting a long time. To ensure that clinic schedules are adhered to, utilising consultants and patients time efficiently throughout clinics and escalating any capacity issues to service leads. Deal with queries and potentially challenging or distressed patients at reception or online, especially if clinics are running late, clinics have been cancelled at short notice, or the patient has received upsetting news.

Training:

Business Administration Level 3 Standard.

Training will be delivered using blended learning with webinars, face-to-face meetings with tutors and work-based learning in the Organisational Development & Learning department at the Queen Victoria Hospital in East Grinstead.

The training delivery will vary depending on the module being studied and may be weekly or block release.

Training Outcome:
Working as a Receptionist or Administrator or as an Executive Assistant or Medical Secretary. Candidates who successfully complete the apprenticeship will have the opportunity to apply for suitable vacancies in the QVH Hospital. 

Employer Description:
A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond. A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by passion for providing the highest quality care.

Working Hours :
Days to be worked Monday - Friday. Business hours - 7:30 - 17:00, mixed shift pattern to be advised in advance. Working day - 7.5 hours per day.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness