Claims Handler Apprentice (PIB)

Talk to customers and take down all the details when they make a claim Check if the claim is covered by the customer’s insurance policy Look after each claim from start to finish, making sure everything is done quickly and properly Keep customers updated about what’s happening with their claim and answer any questions they have Help solve any problems or worries customers might have about their claim Always be friendly and helpful to make sure customers are happy Collect all the information needed to look into each claim, like forms and photos Work out what happened and how much damage or loss there is. Work with other people, like experts, to make sure claims are sorted out fairly Keep good records of all the claims you work on Write reports when needed Make sure you follow all the rules and company guidelines Talk to customers and other companies to agree on fair payments Make sure payments are made quickly and correctly Always follow the law and company rules when handling claims Tell your manager if you think a claim might be fake or dishonest Keep all customer information private and safe

Training:
Insurance Practitioner Level 3 Apprenticeship Standard

Training Outcome:
Potential for a full-time role on completion

Employer Description:
Where Ambition Meets Opportunity! PIB Group is a dynamic and fast-growing insurance company. Our Apprenticeship scheme offering ambitious individuals the chance to kick start careers. We’re all about big ideas, bold moves, and building something amazing together. As part of PIB Group, you’ll join a supportive and innovative environment where learning and development are at the heart of everything we do. Our Early in Careers Apprentice scheme is designed to provide hands-on experience, industry-recognised qualifications, and mentorship from experienced professionals in your chosen area. You’ll gain valuable insights into the insurance industry and the different supporting departments such as Data, ESG, Finance, HR/People…… the list goes on! As a PIB Apprentice you will develop essential skills, and be part of a team that values collaboration, creativity, and excellence. Here at PIB, your ideas matter, your expertise is celebrated, and you’ll have the freedom to push boundaries and make a real impact. Since our journey began in 2015. We’re creating a home for Europe’s top insurance innovators, where ambition, innovation, and teamwork come together to shape the future of the industry, why not become part of our future and apply for one of our exciting Apprenticeships!

Working Hours :
Monday to Friday. Shifts to be confirmed.

Skills:
Communication skills,Organisation skills,Team working,Effective personal planning,Microsoft Office Suite,Interpersonal skills,An appetite to learn,An inquisitive nature,Willingness to ask questions